Frequently Asked Questions

• Spa Treatments
• Optional Tours
• Golf Caddies (mandatory for golfers)
• Medical Assistance**

• Gift Shop Items
• Transportation*
• Phone Calls
• Scuba Certification or Refresher Courses

* Airport transfers are included. Transportation to other neighbouring Sandals (within the same town) are also included.

** Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary.

Day passes are available for the following rates.

Day Pass – 10am - 6pm

Evening Pass – 6pm - 12am

Full Day Pass – 10am - 12am

*All rates are in US dollars and are per person. All rates are subject to change without notice and blackout dates apply.

We highly recommend that you purchase trip insurance.

The presence of a bar at the very top of the Beaches site indicates that you have been referred to Beaches by a recognised travel partner (co-branded). If for ANY reason you'd like to remove it, simply click on the link below:

Beaches specialises in speciality restaurants and you never have to pay extra to enjoy our world of flavours. Each venue offers a unique ambiance and everything you order is always included and unlimited. Even tipping is not allowed. At other resorts the hidden extra charges can really add up. But at Beaches, your wallet gets a holiday too.

Never at Beaches. You're on holiday and shouldn't have to adhere to a schedule. Unlike cruise lines, there are no pre-set dining times or tables with strangers that you are forced to sit with every night. At Beaches, you can choose from up to 19 gourmet restaurants per resort and choose to dine at a romantic table just for two or a large table that accommodates your entire family. So dine whenever, wherever, and enjoy whatever your palate desires.

No. At Beaches Resorts, all drinks are included and unlimited—from premium spirits to top-rated Robert Mondavi Twin Oaks wines. You may pay more for premium brands at other resorts or they may be included only during set times, but not at Beaches. All alcoholic beverages are always on the house and available 24/7. If you're in a Concierge-level or higher accommodation, we even include fully stocked in-room bars, replenished daily.

Resort Casual:
Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Resort Evening:
Dress trousers or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t-shirts, sleeveless shirts, trainers, flip flops or slippers. No hats nor caps.

Once your booking has been completed, send an email to [email protected] with your booking number in the subject line. A representative will assist you, provide you with alternative menus and liaise with the resort on your behalf. Arrangements can be made for you to speak with the Head Chef upon arrival.

Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be be made online. Please visit our Online Event Scheduler for details.

We accept requests for adjoining rooms and will always do our best to accommodate you. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.

We recommend that you bring enough diapers to last the entire holiday. However, should you run out, diapers are available for sale at the resort's giftshop for an additional cost.

We highly recommend that you bring enough formula to last the entire holiday. However, should you run out, our giftshops stock a few varieties of baby formula which are available for purchase.

Strollers rentals are available at all our resorts. Please contact the Kids Club at the resort for details.

Pirates island height requirement: 42 inches (about 1 meter) tall for all children using water slides.

Our Kids Club provides certified nannies free of charge during operation hours. We have facilities for kids of all ages, from infants to teens. If you need the services of a nannie after the camp closes, arrangement can be made at the resort for an additional hourly cost.

Yes, baby cribs can be placed in your room upon request. If you're booking online, just add it as a comment.

Yes. Tokens can be purchased at the Front Desk for use on washing machines.

There is a Registered Nurse on the premises at every Beaches resort with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

Beaches strives to make your holiday a memorable experience no matter what the degree of your mobility disability. Our accommodating staff members are happy to assist you with any necessary information and do everything to help you achieve total relaxation while on your beach holiday. It is important to let your travel agent or Beaches reservations agent know what your specific mobility issue is and the special services that may be needed. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. We will note your special requirements and make every effort to accommodate them. Additionally, some of our resorts offer beach wheelchairs, ramps, and lifts for convenient access to the beach.

As the first resort company in the world to complete the rigorous International Board of Credentialing and Continuing Education Standards (IBCCES) training and Autism Certification, Beaches is proud to offer families with children with autism and other special needs specialised service, engaging activities and custom dining options so that all families may enjoy a memorable, award-winning holiday experience. For more information or to speak with one of our Special Services Representatives, please contact 0800 022 3233 (US/Canada) or email [email protected].

Since everything is included and tipping is simply not allowed, you will not need any cash while on property. Our front desks will accept most major credit cards (MC, VISA and AMEX). We also accept traveller's checks. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash is not accepted at any of the revenue outlets.

However, if you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travellers checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.

Yes, beach towels are provided at no cost by the resort.

Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, a valid U.S. passport is required.

For assistance with getting a new passport, or renewing, check out our Passport Information page.

For citizens of other countries, please contact the airline you are travelling for information on entry / visa requirements.

Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is included in most rooms categories.

110 volts, 50 cycles in Jamaica; 110 volts, 60 cycles in Antigua; 220 volts, 50 cycles in St. Lucia; and 120 volts, 60 cycles in the Bahamas. But don't worry - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.

Vaccinations are not necessary to any of the Caribbean countries where our resorts are located. However, we suggest that you speak to your doctor for more information.

Your all-inclusive package includes roundtrip airport transfers and arrangements are made by Beaches - no action on your part is required. Immediately outside of customs at the airport, you will find a Beaches or Sandals Desk. A representative will lead you to an air-conditioned shuttle bus that will take you to the resort. Please note that transfers are to/from Sangster International Airport (Montego Bay) or Norman Manley International Airport (Kingston) in Jamaica and from Providenciales International Airport in Turks and Caicos.

To ensure your resort transfer is available at the time of your arrival, please provide your flight information by completing the online check-in form at https://checkin.sandals.co.uk/?brand=beaches.

Pets are not allowed at any of the resorts.

Car seats are not required to travel to the resorts but they can be requested and one will be provided if available. Once your booking has been completed, send an email to [email protected] with your booking number in the subject line. A representative will assist you.

All resorts require guest to complete and sign registration card at check-in, and provide a credit card imprint or cash deposit for incidental charges.

It is an offence to wear any camouflage clothing in Jamaica and doing so may result in a fine or even arrest. Camouflage clothing is however, permitted in Turks and Caicos.

If you have an urgent query regarding a booking you have made with Sandals Resorts/Beaches Resorts and are travelling within the next 5 days, please complete the form here https://www.beaches.co.uk/contact/#callBack